Returns Policy
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If for any reason you wish to return a product to Vye Shop please be aware of the following:
Goods Faulty on Arrival:
If your goods are faulty upon arrival, you should contact our Techncial Team on 01522 508080
Goods Damaged in Transit:
If your goods were damaged in transit, we request that you report it to us within 3 days. If goods are visibly damaged on receipt, you must sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we'll dispatch a replacement product as soon as possible.
Goods Faulty in Warranty Period:
If your goods develop a fault within the warranty period, you should contact the Warranty Line immediately on 0845 6038128 who will do a telephone diagnosis. If the product is deemed faulty then the repair centre will try to repair it, if it is not repairable then a replacement will be issued of the same age or new.
If you have changed your mind:
If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 3 days from receipt. The goods must not be opened nor used and must be ‘as new' when returned to us. Once you have informed us of your decision to return goods under DSD, you have 14 days to do so at your own expense. Once goods are received at F1-Group, we will issue a refund for the cost of the goods minus a 20% re-stocking fee to your original payment method. Please note this policy does have some limitations and does not apply to business customers. You are responsible for the return carriage and insurance of the goods back to F1-Group.
Currently our automated returns system is still in the development phase, but meanwhile e-mail us on info@vyeshop.co.uk and our returns department will be happy to assist you where possible.
If for any reason you wish to return a product to Vye Shop please be aware of the following:
Goods Faulty on Arrival:
If your goods are faulty upon arrival, you should contact our Techncial Team on 01522 508080
Goods Damaged in Transit:
If your goods were damaged in transit, we request that you report it to us within 3 days. If goods are visibly damaged on receipt, you must sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we'll dispatch a replacement product as soon as possible.
Goods Faulty in Warranty Period:
If your goods develop a fault within the warranty period, you should contact the Warranty Line immediately on 0845 6038128 who will do a telephone diagnosis. If the product is deemed faulty then the repair centre will try to repair it, if it is not repairable then a replacement will be issued of the same age or new.
We do offer an extended further 2 year warranty. Please click here for more information.
If you have changed your mind:
If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 3 days from receipt. The goods must not be opened nor used and must be ‘as new' when returned to us. Once you have informed us of your decision to return goods under DSD, you have 14 days to do so at your own expense. Once goods are received at F1-Group, we will issue a refund for the cost of the goods minus a 20% re-stocking fee to your original payment method. Please note this policy does have some limitations and does not apply to business customers. You are responsible for the return carriage and insurance of the goods back to F1-Group.
Currently our automated returns system is still in the development phase, but meanwhile e-mail us on info@vyeshop.co.uk and our returns department will be happy to assist you where possible.
